The courier service will usually try to deliver your order again on the next business day if you miss a delivery. Please check your SMS for details about the next delivery attempt.

Yes. If you are unable to collect your order on the first attempt, the courier service generally makes another delivery attempt on the next working day.

If your order is delayed, please check your email and messages for updates. A revised delivery timeline may be shared with you. You can also check the latest status from the My Orders section.

As per company policy, a shipment cannot be opened before delivery. You may accept the shipment and contact us afterwards if you have any concerns about the product or package.

Currently, sellers on Asha Shopping Mall ship only within India.

Go to My Orders to check the status of your replacement. In most locations, the replacement item is delivered at the time of pickup. In other locations, the replacement may be initiated after the originally delivered item has been picked up. Please check the SMS and email sent for your replacement request for more details.

You can request a return using these steps:

• Log in to your Asha Shopping Mall account.
• Go to My Orders.
• Select Return next to the item you want to return or exchange.
• Enter the required details and submit your return request.

Once your request is submitted, you will receive an email and SMS confirming that it is being processed. Depending on the item, the request may be approved automatically or you may be contacted for additional details. If approved, you will receive a replacement or refund. You can track the status of the request from My Orders.

With Asha Shopping Mall's Credit Card EMI option, you can choose to pay in instalments of 3, 6, 9, 12, 18 or 24 months using credit cards from the following banks:

• HDFC Bank
• Citi Bank
• ICICI Bank
• Kotak Bank
• Axis Bank
• IndusInd Bank
• State Bank of India
• Standard Chartered Bank
• HSBC Bank

Online payments are monitored for suspicious activity. If a transaction appears to be unauthorized, it may be reviewed further. In rare cases where fraud cannot be ruled out, the transaction may be stopped and the buyer may be asked to provide relevant evidence. This process is intended to help verify that the transaction is genuine and authorized.

You may see different prices for the same product because it may be listed by multiple sellers.

No. It is not necessary to log in to an Asha Shopping Mall account to make a purchase. However, shopping while signed in is faster and more convenient and gives you access to a personalized shopping experience, including recommendations and quicker checkout.

For corporate gifting or large-quantity requirements, please email corporationsales@ashashoppingmall.asnp.in .